Overview
Conversations in Eloquens AI consist of distinct components that provide full visibility into the lifecycle of an email. Each component serves a specific purpose in ensuring the effective management and understanding of email interactions.
Components
Incoming Email (Blue):
- Represents the email received from the sender.
- Includes key details such as sender information, timestamp, and message content.
- AI Reasoning: Expand this section to view the AI’s analysis of the email, including:
- Smart Filter Reasoning: Why the email was flagged for a response or ignored.
- Routing Decision: Explanation of whether the email was routed to another recipient.
- Response Recommendation: Suggestions for how the email should be handled.
Routing (Grey):
- Appears if the Email Persona forwards the email to another party based on predefined instructions.
- Displays information about the forwarded recipient and any additional notes during routing.
Response (Grey):
- Indicates if the incoming email required a response.
- Can display as a sent email or as a draft waiting for review.
- Includes options to:
- Edit or send the response.
- Regenerate the draft if needed.
- Sources: Provides a list of knowledge documents used to craft the AI’s response, ensuring transparency and traceability of information.
By understanding the components of a conversation, you can effectively manage and oversee email interactions, ensuring every message is handled appropriately.