Introduction
Eloquens AI redefines email interactions by leveraging powerful automation and intuitive workflow management, all while preserving crucial human oversight. Through advanced orchestration, real-time knowledge integration, and support for multiple languages, Eloquens AI empowers organizations to maintain a consistent, precise voice across worldwide teams. The result is a dramatic productivity boost and a seamless communication experience that keeps every stakeholder aligned—without losing the essential human touch.
Key Features
AI-Powered Email Responses
Eloquens AI generates intelligent, context-aware email replies based on user-configured workflows and knowledge bases. These responses adapt to the workflow's custom instructions and knowledge.
Human-in-the-Loop Capabilities
Maintain full control over automated responses with an optional draft mode. Users can:
-
Edit AI-generated drafts before sending.
-
Request alternative responses.
Customized Workflows
Eloquens AI provides flexible workflow configurations to meet unique organizational needs:
- Define routing and triage rules for incoming emails.
- Tailor response styles and escalation paths.
- Automate repetitive tasks while maintaining oversight.
Grounded Responses
Eloquens AI utilizes Knowledge Documents to:
- Pull from user-uploaded documents.
- Ensure responses are accurate, contextual, and aligned with the latest organizational information.
- Avoid hallucinations or speculative answers.
Multilingual Support
Eloquens AI supports communication in over 160 languages, offering:
- Translation of emails into preferred languages for review.
- Seamless drafting and editing in multiple languages.
- Accurate responses that respect cultural and linguistic nuances.
Integrations
Eloquens AI integrates seamlessly with popular tools and platforms, enhancing its utility:
- Email Providers: Gmail, Microsoft 365 (Outlook), and Kerio Connect.
- Knowledge Management: Supports uploaded documents and external systems like Google Drive and OneDrive
Use Cases
Global Customer Support
- Route customer queries to the correct department using orchestration templates.
- Provide multilingual responses to enhance customer satisfaction.
Sales and Marketing
- Qualify leads automatically and route them to sales teams.
- Automate responses for high-volume email campaigns while retaining personalization.
Internal Communications
- Route emails to the right department for quicker resolutions.
- Automate responses for routine queries while enabling oversight for sensitive issues.
Legal and Compliance
- Implement strict human-in-the-loop protocols for compliance-sensitive communications.
- Leverage the knowledge base to ensure responses meet regulatory standards.